We would love to hear from you.

Join hundreds of regional business owners who trust PrincipleFocus with their business.

WHERE YOU'LL FIND US

Our offices.

Dubbo

169 Brisbane Street, Dubbo New South Wales 2830

Warren

128 Dubbo Street, Warren New South Wales 2824

pf@principlefocus.com.au | 02 6885 5788

  
FREQUENTLY ASKED QUESTIONS

Quick answers to common questions.

  • Simply reach out via our contact form, email us at pf@principlefocus.com.au, or call 02 6885 5788. We'll arrange a time that works for you, whether that's in person at one of our offices or via video call.

  • We primarily work with agribusiness, property, and regional businesses, offering personalised advice and services to meet industry-specific needs.

  • Yes, we offer virtual consultations for clients who can’t visit our offices in person. We use video conferencing to ensure you receive the same quality advice regardless of your location.

  • Bring your most recent financial statements, tax returns, and any specific questions or concerns you'd like to discuss. If you're unsure, we'll guide you through what's needed when you book.

COMPLAINTS & FEEDBACK

We’re here to help.

We’re committed to providing a professional, transparent and responsive service. If something hasn’t met your expectations, we encourage you to let us know so we can work towards a fair resolution.

  • Gather any documents or records that relate to your complaint, including information on any relevant times, dates and names that could assist our investigation.

    Then get in touch with us and tell us about your complaint, including what happened and how you think it could be fairly resolved. You can reach us by:

    Email: pf@principlefocus.com.au 
    Phone: 02 6885 5788
    Post: PO Box 2875, Dubbo NSW 2830

    You may need to provide us with some personal information, including your name and contact details, which we will collect in accordance with our Privacy Policy.

  • We aim to resolve all complaints as quickly as possible. If we can't give you an answer immediately, we'll get back to you within 5 business days.

    Some complaints require more investigation. If this happens with your complaint, we'll give you a written response within 30 days of receiving your complaint, and we'll keep you informed of our progress.

  • If you wish to make a complaint about a tax agent service that has been provided by PrincipleFocus, a complaint can be made to the Tax Practitioners Board (TPB) via their online form. Further information on how to make a complaint to the TPB can be found at tpb.gov.au/complaints.

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